ICONIC KASHMIR JACKET

Shipping is free for domestic addresses( India) whereas a standard shipping charges for rest of the world.

Once your order is placed by you, you will get an email confirmation from us with your order number and details of your buy. When the product is picked up by our delivery partners, the tracking details will be shared with you so you are updated on the delivery status.

Products have different delivery times (stated on the product page) We process orders as soon as they are received and endeavour to deliver asap.
If there are any reasons for us not being able to process your order or any unforeseen delays, we will get in touch and keep you informed or refund you accordingly in store credit.

Shipping Pan India is free for you and on us.

There is a flat shipping fee attached to all international deliveries that can be viewed at the time of placing the order and in all order-related emails. This charge shall not be refunded if an item is returned. Title and risk of loss for all products ordered by you shall pass on to you upon shipment to the shipping carrier.

After the garments are shipped usually it takes 5-7 days for orders to be delivered if order is placed on our website from within India and about two 14-21 days for orders to be delivered if the order is from outside India.

In case there is any delay due to any circumstances we will contact you on your registered email and update you regarding the same. We strive to maintain a steady communication with our clients.

If you have any questions pertaining to your order, please get in touch by email at support@ztinternational.co with your order number.

We have a 10-day replacement policy, which means you have 10 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at contact@ztinternational.co.

If your replacement is accepted, we’ll send you a replacement shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any replacement question at contact@ztinternational.co.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN AND EXCHANGE POLICIES

- We do not offer free returns and exchanges therefore the customer is responsible for postage costs regarding returns and exchanges.

- Returns and exchanges (subject to availability) will be given up to 7 days from when the product was received and in perfect selling condition and unworn. Tags must be included and unbroken. Please contact contact@ztinternational.co if you wish to return or exchange a product.

- All items are inspected thoroughly before a return / exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you. If you receive a faulty item, please let us know via email within 7 days of receipt as we cannot assist you after that time frame. Please contact support@ztinternational.co for assistance.

We cannot refund your postage costs unless the product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 3 days of receipt. We cannot give any refunds/assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at support@ztinternational.co .


REFUND

- Refund will be provided in the form of store credit or exchange of the product.
- Based on the inspection of the returned item, you will be notified on the approval or rejection of your refund.
- If your product is approved, you will be offered either a store credit for 1 year or your product will be exchanged within 5 days.

RETURNS

- Our return policy lasts for 7 days after your purchase/delivery. Any kind of return or exchange won’t be considered after this time frame.
- To be eligible for a return, your item should be in original packing, unused and in the same condition that you received in.
- A receipt or proof of purchase is mandatory to approve your return.

ON-SALE PURCHASE

- Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.

Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.

Out for delivery:

• India - 5-6 business days. (Free)
• UK – ROYAL MAIL SIGNED FOR (x days) Rs. 3,000/-
• Europe – DHL WORLDWIDE SHIPPING (x days) Rs. 3,000/-
• USA- DHL WORLDWIDE SHIPPING (x days) Rs. 3,000/-
• Asia - DHL WORLDWIDE SHIPPING (x days) Rs. 3,000/-
• Other International – DHL WORLDWIDE SHIPPING (x days) Rs. 3,000/-